Refund Policy for Premium Memberships
At XYBER, we value your trust and satisfaction. Our premium memberships—ULTIMA and VIP—are designed to provide exclusive benefits such as verification badges, video monetization, referral bonuses, post promotions and many more. Please read our refund policy carefully before purchasing a premium membership.
Eligibility for Refunds
Premium memberships are non-refundable once purchased, except in the following cases:
- Technical Issues: If you experience technical issues that prevent you from accessing premium features, and our support team cannot resolve the issue within 14 business days of your report, you may be eligible for a refund.
- Unauthorized Transactions: If your account was charged for a premium membership without your consent, please contact us immediately. Refunds will be processed after verification.
Non-Refundable Cases
Refunds will not be issued in the following scenarios:
- Dissatisfaction with membership features after purchase.
- Accidental or duplicate purchases.
- Failure to utilize the benefits within the membership period.
- Account suspension or termination due to violation of our Terms of Use.
Requesting a Refund
To request a refund, please follow these steps:
- Contact Support: Submit a refund request through info@xyber.in or the help section of the app/website.
- Provide Details: Include your membership details (order ID, purchase date, and payment method) and the reason for your refund request.
- Verification: Our support team will verify your claim and notify you of the outcome within 7 business days.
Refund Processing
- Refunds, if approved, will be processed to the original payment method within 14 business days.
- Any applicable processing fees or taxes will be deducted from the refund amount, unless otherwise required by law.
Changes to the Refund Policy
We reserve the right to update this refund policy at any time. Any changes will be communicated on our website/app and will apply to future purchases.
Contact Us
If you have any questions about this policy or need assistance, please reach out to us at info@xyber.in.
